Air Europa are a budget Spanish airline and I flew with them from London to Madrid. I chose to go with them because they were the cheapest option and have a pretty great track record according to wikipedia haha. Their website is very sleek and easy to use. I actually really enjoyed the user interface and the whole booking process was smooth and had gorgeous photos. I booked a ‘Lite’ fare which didn’t include hold baggage but you can buy ‘Economy’ or ‘Business’ which include different perks. As of then I was pretty pumped and happy with my decision!
Once at the airport and on the plane things felt a little bit different. Plane wise it was a 737-800 and a 3 vs 3 set up. It definitely felt a little dated with the fold down television monitors and pleather/plastic seats. I think as of recent budget airlines are really upgrading and trying to break out of the stereotype that they’re rubbish. Norwegian pull out all the stops with free wifi, modern decor and creative branding/ambience. Air Europa seems to be a bit behind in that respect and needs to find its’ footing to keep up. The plane was very bland from the inflight magazine to the napkins. From browsing their website it seems their long haul planes are very dec’d out and much more considered. It was probably because I was a on a very basic short haul flight but it’s still representing them and they should think about all the pieces and the customer journey experience they’re giving across. I mean you can tell there was nothing exciting or unique from the lack of photos in this review hah.
If it’s a complete bargain price I would go for Air Europa again as they were safe, clean and polite. If you’re debating between them and say Vueling then I’d opt for Vueling, simply because it feels more modern and enjoyable. A safe flight from A to B is what we all want but considering their competitors are really up’ing the game in experience, Air Europa could do with meeting them up there.